Having An Issue with Your Range Hood?
INDUSTRY BEST WARRANTY
We are Extremely confident in the Quality of our hoods and to prove it we have an industry Best Warranty policy!
If you would like to know more of our policy or Should you run into any problems during the use of your range hood, please take some time to see below how we can help resolve your issues:
(Please note: Our warranty policy only applies to hoods purchased thru pacifichoods.com, Our Retail stores, Our Authorized Dealers and our official stores on any 3rd party sites such as Amazon/Ebay. For all other purchases Please contact the place of purchase for more information.)
________________________________________________________________
Under Cabinet Hood Motor: Limited Lifetime motor
Wall Mount/Island Motor: 3 Yrs. Limited motor
We will cover the motor provided the hood is currently in production or if the part in question can still be ordered thru the factory.
Customer is responsible for ALL Shipping Cost. If exchanging in person, a valid proof of purchase along with the defected part must be brought in for even exchange.
_______________________________________________________________
Under Cabinet Hood Parts: 10 Year Limited Parts
Wall Mount/Island Parts: 3 Yrs limited Parts
Light Bulbs are NOT covered under the warranty unless otherwise noted such as LED bulbs.
LED Bulbs are covered under a 5 Year Warranty.
IT Board: A deposit of $50.00 along with the defected IT board must be returned for an exchange.
Customer is responsible for ALL Shipping Cost. If exchanging in person, a valid proof of purchase along with the defected part must be brought in for even exchange.
_______________________________________________________________
Labor Services: 1 – 3 Years Labor warranty varies from regions and dealers, below is labor warranty for NYC 5 boroughs ONLY provided directly by us. Please check with your seller for labor warranty.
1 Year at home Labor services: PR24/PR12/PR2017/PR30/AC30SS/AC30BS/PUO/PR2107/PR2101/PPL/PSU/PLA/ALL Wall Mounts
3 Years at home labor services: PR6830/PW23/PR830/AC31/AC33/SC81/SC82/SC88
________________________________________________________________
If you live in NYC 5 borough and your labor warranty is no longer active but need at home service, please do not hesitate to contact us for more information.
Please do not hesitate to hit the “contact us” page with any questions you may have. We look forward to servicing your range hood needs!